Warranty and Care
🛡️ Ergothrone Warranty Policy
At Ergothrone, we believe in long-term comfort — both in how you sit and how we support you. When you invest in our ergonomic solutions, you’re backed not just by quality craftsmanship but by a customer-first warranty process that ensures peace of mind at every step.
✅ Standard Warranty Coverage
All Ergothrone products purchased on or after 1st June 2019 are covered under a limited warranty of 1 or 3 years, depending on the product, from the date of delivery. Renewed products carry a 6-month warranty unless otherwise stated in the product listing.
🔧 Warranty Terms
- Coverage: Functional and moving components are covered. Repair or replacement decisions are based on technician assessment.
- Parts Replacement: Subject to availability. Alternate parts may be offered at a discounted rate if exact ones are unavailable.
- Claim Resolution: Support includes spare parts shipment or technician visit (based on service area).
- Self-Service Option: We’ll ship parts and provide installation help. Labour cost for third-party assistance is not covered.
- Non-Warranty Parts: Can be purchased separately. Stock not guaranteed for out-of-warranty items.
- Warranty Transfer: Valid for original purchaser. Transferable only with original order ID, and original start date applies.
- Renewed Products: Follow separate warranty terms listed with the product, typically 6 months.
🛠️ What’s Covered?
Chairs:
- Mechanism
- Hydraulic Gas Lift
- Base, Casters, and Wheels
- Armrests
Tables:
- Metal Frame/Structure
❌ What’s Not Covered?
- Natural wear and tear (fading, scratches, dents, foam compression)
- Improper use, mishandling, unauthorized modifications
- Third-party or self-assembly issues
- Cosmetic imperfections not affecting function
📝 How to Claim Warranty
If your product has a functional issue:
- Email support@theergothrone.com
- Include: Order ID, issue description, images/videos, invoice/warranty certificate, contact info
- We’ll raise a service ticket and respond within 24–48 business hours
- Resolution expected within 7–14 business days
🪵 Engineered Wood Warranty
Covered:
- Damage reported within 10 days of delivery
- Termite, borer, and fungal protection
- Manufacturing defects
- Edge band separation
- Hardware issues (hinges, locks)
Not Covered:
- Damage reported after 10 days
- Improper usage or installation
- Normal wear and tear
📝 Tip: Always inspect the product upon delivery to ensure warranty protection is intact.
Do you ship overseas?
Yes, we offer worldwide shipping. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
How long will it take to get my orders?
Standard orders are processed within 1–3 business days.
Estimated delivery times:
- Europe: 5–8 business days
- USA & Canada: 7–12 business days
- Rest of the world: 10–15 business days
Express shipping options may be available at checkout.
Are the chairs easy to assemble?
Yes! All of our chairs come with detailed step-by-step instructions and the tools you need. Most customers complete assembly in under 20 minutes.
What is the weight capacity of your chairs?
Our chairs are built for durability. Depending on the model, they support between 120–160 kg (265–350 lbs). You can find specific limits in each product description.
Can I return or exchange my chair?
Absolutely. We offer a 14-day return window if you're not satisfied. Items must be returned in original condition and packaging. Contact our team to start a return or exchange.
Do you offer bulk or B2B pricing?
Yes, we do! Whether you're furnishing a startup or a corporate office, we offer special pricing and support for bulk orders. Reach out to us for a custom quote.