FAQ
❓ Frequently Asked Questions
📍 How can I place a return request?
You can initiate a return directly from the Support section of our website. Please make sure to include your reason along with photo or video proof of the issue when submitting your request.
⏳ What is the return window?
Returns must be initiated within 10 days of product delivery, based on the recorded delivery date.
📦 Does the product need to be repackaged?
Yes, please return the item in its original packaging and in an unassembled condition. If the product can't be disassembled or repackaged, Ergothrone may offer packaging assistance at an additional cost. The customer is responsible for the product's safe return.
🚚 Who pays for return shipping?
For approved return cases under our policy, Ergothrone will cover the shipping. However, if a return is accepted beyond the standard eligibility terms, the customer will bear the shipping cost.
🔁 What’s the return process?
Once your return is authorized, we’ll send you an RMA number and return label. Print and affix the label to the return package. Once repackaged, we’ll schedule pickup. If pickup is not possible at your location, we may request you to drop it at a nearby courier hub.
💰 When will I get my refund?
After your returned item is received and inspected, a refund (full or partial) will be processed. Refunds may take up to 10 business days to reflect, depending on your original payment method. A damage fee of up to 25% of the invoice may be deducted for items returned in poor condition.
🔄 What is a renewed product?
Renewed products are customer or courier returns that have been carefully refurbished by Ergothrone. These items undergo a quality check and are repackaged for resale with full functionality.
📆 How long were renewed products used?
Typically, renewed products have seen less than 10 days of use, which is the standard return window. They are then returned to our warehouse for inspection and refurbishment.
💡 Why should I choose a renewed product?
Renewed items offer full functionality at a reduced price. While minor visual signs of use may exist, they perform like new. Plus, choosing renewed is a sustainable choice — contributing to waste reduction and a greener planet.
🛠️ What is the refurbishment process?
Each renewed product goes through:
- Sanitization of all parts
- Functionality testing and replacement of faulty components
- Repackaging with all necessary tools and manuals
📦 Will it come properly packaged?
Yes, renewed items are professionally boxed in branded Ergothrone packaging with all accessories and assembly guides — just like new products.
🔙 Can I return the product if I don’t like it?
Due to the bulky nature and high logistics costs, we do not encourage returns for change-of-mind purchases. Please review the product details carefully before buying. If unsure, reach out to us on WhatsApp or call 844844695 for assistance.
⚠️ What if I receive a defective item?
If your product is damaged or not functioning properly upon arrival, report the issue with photo/video evidence within 48 hours of delivery. Our support team will review the case and offer a resolution based on our warranty and returns policy.